Grievances

IOI is committed to open and transparent grievance resolution, offering multiple accessible channels for all stakeholders to raise concerns.

External stakeholders may lodge concerns through our formal Grievance Procedure, while anyone—internal or external—can report suspected violations of our Code of Business Conduct and Ethics via our dedicated Whistleblowing Channel.

For our plantation workforce, we have developed a digital platform called IOI Mesra. This user-friendly application supports multiple languages and allows workers to submit grievances anonymously if they wish. Notably, IOI Mesra functions without an active internet connection, ensuring workers can raise issues anytime, regardless of connectivity.

In addition to IOI Mesra and our whistleblowing channel, we actively monitor and address concerns raised directly by employees at the business unit level through various existing channels such as the IOI Hotline, Grievance Book, Employees’ Consultative Committee (ECC), and others.

All externally reported grievances are acknowledged, addressed, and updated regularly to ensure transparency and build trust with our stakeholders. This process reinforces our commitment to accountability and responsiveness in handling concerns that may arise across our operations.

The progress and status of reported grievances are tracked systematically and can be viewed below: